How Do I Care for My Jewellery?

Although metals are strong and our pieces are sturdy, jewellery is still delicate and we strongly recommend that you treat your pieces with the utmost care. You can clean your pieces with a soft toothbrush and some warm soapy dishwashing liquid to bring their sparkle back.

It is not recommended that you wear your jewellery when participating in sports, sleeping, or swimming, as this will tarnish the metal as well as shorten the lifespan of the jewellery.

Avoid contact with creams, perfume and make-up, solvents, bleach, household chemicals, and cleaning products.

Ice Jewellers is not liable for items damaged as a result of the above abnormal wear or rough usage.

I broke my jewellery! What can I do?

We offer repair services on all jewellery, whether it was purchased from us or not. Contact us with your issue and we will get back to you with a quote to repair your piece.

Can I have my jewellery re-plated?

Yes! We offer a plating service. Contact us for a quote as plating will depend on the size of the piece.

I see something I like on your website, but I'd want to make some changes?

Absolutely! Contact us to customise any piece you see and we will get back to you with a quote. We can also design you the perfect piece from scratch.

I don't know my ring size?

If you would like to order a ring but don't know your ring size, you are welcome to pay us a visit in store and we will measure it for you. Alternatively, if you live too far away and would like to purchase online, we recommend you pop into a jeweller in your area and ask them to measure your ring size for you. We do not recommend measuring it yourself as we cannot be held liable for the incorrect sizes provided after purchase.