Return Policy

Any items of jewellery ordered from our website can be returned unworn and in its original packaging, accompanied by completed returns form, within 7 calendar days of receipt for a full refund. Please notify us within this time frame to receive a returns authorisation number to include with your returned items.

We will not accept returns on any items of jewellery that have been worn, damaged, have had their security tags removed, or are not in their original packaging.

Bespoke or customised items cannot be returned or exchanged under any circumstances.

Within South Africa, all jewellery must be returned via a South African courier service, at the expense of the customer. We will not accept responsibility for the non-arrival of returned items that were sent by any means other than those stated above.

Delivery charges of the original order will not be refunded.

Refunds for the value of the item returned only will be credited to the customer’s credit card within 30 days of receipt of the returned items.

Customers are advised to please inspect their purchases on receipt, before removing any tags or disposing of any packaging, and to please inform us of any breakages or defects via email ( within 48 hours of receipt of the items.

Faulty items will only be accepted by us if the items were delivered to the customer damaged, or if a manufacturing fault arises within 14 days of receipt. The faulty/damaged items will be inspected and assessed at the studio where an outcome will be decided on, taking fair wear and tear into account. After assessment, items may be repaired where repair is possible.

In the instance that a ring is ordered in the incorrect size, re-sizing the ring will incur a charge and in some instances, due to the type of setting and stone used, we cannot guarantee that the ring can be re-sized. Please be aware that re-sizing a ring is a significant exercise and the associated costs may be in excess of the original purchase price of the ring.

We do offer a service for items of Ice Jewellers jewellery to be professionally cleaned, re-serviced or where possible repaired at a charge. Please contact us directly for assessment and a quote on charges involved.

We also offer a re-plating service for all items of jewellery purchased from Ice Jewellers. A nominal fee is charged for any re-plating based on the size of the item and surface area of metal.